Property Registration Made Easy: Chhattisgarh Taps BLS International to Roll Out Modern Sub-Registrar Offices

New Delhi, May 5, 2025: In a significant governance reform aimed at making public service delivery more accessible, transparent and efficient, the Chhattisgarh government has launched its first phase of Model Sub-Registrar Offices (SROs) across the state.

These revamped offices will redefine how citizens interact with land and property registration—ensuring convenience, speed and transparency at every step.

BLS International, a global leader in tech-enabled citizen services, has been awarded the mandate to develop, operate and manage these next-generation SROs. The rollout will include major towns and districts across Chhattisgarh with Raipur— the capital city—set to host a flagship Model SRO as a showcase of what citizen-centric service should look like in the modern era.

The state has 104 SROs, which will be converted into Model SROs in a phased manner. The government is undertaking digitisation work for 19 Model SROs in the first phase.

Each Model SRO will feature streamlined digital infrastructure, biometric verification systems, real-time status updates and citizen facilitation counters—all designed to minimise bureaucracy and maximise user experience.

In addition, these offices will include air-conditioned waiting lounges, token-based queue management systems, CCTV surveillance for transparency and security, dedicated counters for senior citizens and differently abled persons, drinking water and sanitation facilities and digital display boards for real-time service updates.

The premises will also offer photocopying, printing and document scanning services along with complaint redressal counters, ensuring that every citizen receives a seamless, single-window experience for all registration-related needs.

“We are proud to partner with the Chhattisgarh government on this visionary initiative. These model SROs will bring global service standards to local administration, making everyday governance simpler, faster, and more accountable,” said Shikhar Aggarwal, Joint MD, BLS International, and Chairman, BLS E-Services Limited.

As the parent company of BLS E-Services, BLS International brings years of experience in delivering public services at scale across geographies. Their partnership with the Chhattisgarh government signals a new era in public service management—one rooted in accountability, accessibility and innovation.

“These Model Sub-Registrar Offices will transform the way people experience government touchpoints. From document digitisation to real-time updates, the system will be transparent, predictable, and people-friendly,” said Lokanath Panda, COO, BLS E-Services Limited.

This transformation comes at a crucial time when governance models across India are shifting towards greater digitisation and citizen empowerment. With Chhattisgarh taking the lead, the model is expected to inspire other states to prioritise smart, transparent, and responsive public services.

From urban centres like Raipur to smaller districts, these modern SROs are poised to become anchors of good governance—offering both infrastructure and intention that reflect the aspirations of a digitally driven India.