LTM Leads Massive L&T Group AI Workplace Transformation With Microsoft 365 Copilot
New Delhi, July 16, 2024: Larsen & Toubro Group company LTM announced it is spearheading the deployment of Microsoft 365 Copilot across the L&T Group, marking one of the largest enterprise AI workplace transformations in India. The initiative is set to enable the AI tool for approximately 140,000 employees group-wide, aiming to boost productivity, accelerate issue resolution, and enhance customer outcomes through AI-assisted workflows and collaboration, LTM said in a press release.
As the primary adopter within the group, LTM has already reported notable business impacts from its AI integration. The company’s digital employee companion, RAIma, has driven a 70% improvement in IT and HR query resolution alongside a 15% increase in both employee engagement and HR productivity. Furthermore, more than 23,000 developers at the company utilize AI tools on a daily basis, backed by a specialized network of over 1,300 AI experts and enablement leads.
LTM plans to drive the broader deployment through targeted Microsoft 365 Copilot-supported solutions. In addition to the conversational HR support provided by RAIma via voice and chat, the company will deploy Agent A.S.K. (Agent for Stories and Knowledge), a conversational AI tool designed to accelerate sales cycles by reusing existing content. The milestone represents a concerted effort by the L&T Group to transition from initial AI experimentation to industrializing the technology across diverse functions and geographies.
“AI will fundamentally reshape how work gets done and how organisations create value. At LTM, we are empowering every employee with intelligent tools to help them work faster, learn continuously, solve complex challenges, and focus on higher‑value outcomes. With Microsoft, we are moving beyond pilots to embed AI responsibly and at scale across the enterprise,” said Venu Lambu, Chief Executive Officer & Managing Director, LTM.
Microsoft executives highlighted the significance of the rollout as a benchmark for scaled technology adoption in the region. The partnership between LTM and Microsoft focuses not only on deployment but also on establishing responsible AI governance frameworks covering security, privacy, compliance, and ethical use across complex organizations.“This deployment marks a significant shift from early experimentation to scaled, enterprise-wide adoption of AI. By embedding Microsoft 365 Copilot into everyday work, L&T is reimagining how teams operate—unlocking productivity, accelerating decision-making, and creating new value at scale. We are proud to partner with LTM on this transformation, which reflects how leading organisations in India are moving to an AI-first operating model.” said Puneet Chandok, President, Microsoft India and South Asia.
To support this massive structural shift, LTM has already trained over 90% of its workforce in Generative AI. The company is actively embedding these technologies into its core operations, spanning employee onboarding, continuous learning, project delivery, sales, and customer support.
