U.P. RERA Strengthens Consumer Trust with Landmark Disposal of Complaints

Lucknow/Gautam Budh Nagar, September 8, 2025: The Uttar Pradesh Real Estate Regulatory Authority (U.P. RERA) has reaffirmed its position as one of the most efficient real estate regulatory bodies in the country by achieving record number of disposal of consumer complaints.

Since its establishment, 58,545 complaints have been registered with U.P. RERA under Section 31 of the RERA Act in Form ‘M’. This accounts for 39% of the total consumer complaints filed across the country, making U.P. RERA the leading forum for grievance redressal in India. Out of these, the Authority has already disposed of 50,812 complaints, which represents nearly 40% of the total complaints resolved nationwide. With a disposal rate of 85.20%, U.P. RERA has consistently outperformed most other states, reflecting its commitment to accountability and consumer welfare.

In the ongoing year 2025 alone, 2,394 complaints have been filed with U.P. RERA. Of these, 1,810 complaints have already been resolved, showcasing the Authority’s proactive and time-bound approach. This achievement highlights the institution’s capacity to deal with a large volume of grievances efficiently while maintaining fairness and transparency in the process.

The distribution of complaints also reflects the growth trajectory of urban centers in the state. The top five districts in terms of consumer complaints are Gautam Buddh Nagar, Lucknow, Ghaziabad, Varanasi, and Meerut. These districts, being key hubs of real estate development, account for the majority of issues related to housing projects and possession delays. By addressing grievances in these high-demand districts, U.P. RERA has been instrumental in safeguarding the rights of homebuyers and promoting balanced growth in the sector.

Commenting on this milestone, Sanjay Bhoosreddy, Chairman, U.P. RERA, said: “U.P. RERA has been working with a mission to safeguard the rights of homebuyers and bring transparency in the real estate sector. The high rate of complaint disposal reflects the Authority’s efficiency and commitment towards timely justice. We will continue to strengthen our efforts to ensure accountability of promoters and protect the interests of consumers across the state.”

The success of U.P. RERA in addressing consumer grievances not only enhances homebuyer confidence but also encourages real estate developers to adhere to fair practices. By combining regulatory oversight with effective complaint disposal, U.P. RERA has set a benchmark for other states to follow.